In an era where there are various business models for dentistry, a family-owned practice in Tacoma stands out for its personalized care and strong community focus.
Dr. Keith Phillips, a board-certified prosthodontist, and his daughter, Dr. Rachel Phillips, have joined forces to provide comprehensive dental care, emphasizing general and specialized dentistry with patient-centered service.
Keith established his private practice in 2004. Rachel worked there during her teen years, mostly during the summers, doing administrative tasks. After completing dental school and a hospital residency, she joined her father in 2023, taking over the general practice, Distinctive Dentistry, while Keith now focuses solely on complex restorative cases at Implant Dentistry Northwest. Lisa Phillips broadens the family circle as business manager.
Rachel credits her father as her inspiration. “Growing up, I saw firsthand how my dad treats patients with care and respect, which I strive for daily.” Keith explains his philosophy, “three words that come to mind are heart, listening, and patience. I take time to understand each patient’s journey and work together to achieve their goals. Complex cases often require multiple visits, but the end result is helping people regain their confidence and quality of life.”
The familial atmosphere extends beyond their staff. “We develop lifelong relationships,” Rachel says, “including loyal patients who have been coming here for decades. We see their kids and grandkids – it’s like extended family.” Keith concurred, “We prioritize consistency of providers who build relationships with patients, taking the time to give them full attention and care in a relaxed, welcoming environment.”
As a small, community-rooted practice, they see themselves as part of something bigger.
“Private practices are part of the neighborhood,” Keith emphasizes. “We’re small businesses run by people who care about the community.” The team actively participates in local causes addressing hunger and homelessness, working with community partners to make a difference.
In a world where corporate healthcare often feels rushed and impersonal, the Phillips family’s dedication is a reminder that genuine care, rooted in family and community, remains at the heart of truly exceptional dental practices.
Distinctive Dentistry and Implant Dentistry Northwest
distinctive-dentistry.com