Sometimes life throws us an unexpected and truly unwanted curve ball. As an example, take the Shahans, formerly of Kent, when husband David suffered a debilitating stroke, and it became necessary for them to move closer to their children in Texas.
“You never know what God has in mind for you, but I know God put Kathy in my life during the time I needed her the most,” reflected Jacquina Shahan recently.
Past experiences with a Realtor made the Shahans leery, but from the minute they met Kathy Kleber and heard about Team RED and their concierge level of service, they felt they were in the right hands. According to Jacquina, “When Kathy explained what her concierge level of service included, I was intrigued and thought it was exactly what I needed.”
Once the Shahans decided to sell, Kathy and her team of contractors and service providers jumped into action. She had a brainstorming meeting to set expectations and determine what improvements would help bring a higher dollar value from the home. “She was like an artist telling them what she would like to have done to the house and you could tell the contractors thought of themselves as part of the team.”
Working alone, because David had already been moved to Texas, Jacquina really appreciated the partnership she had with Team RED and felt she was a part of every decision made. Kathy helped her find a great packing company as well as providing professional guidance on how to price the home, the timing of when to have the listing go live and how it would be offered, and then in selecting the best offer, not just based on price, but other factors like type of financing.
“Kathy kept us involved, but she didn’t make me run the show,” said Jacquina. Team RED and the group of contractors were polite, kind and even forwarded her packages to her in Texas that were accidentally sent to the wrong address.
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BY LYNN CASTLE